Customer Relationship Management White Papers

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Customer Relationship Management White Papers (View All Report Types)

Close the Omni-channel Customer Experience Gap sponsored by IBM WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. Posted: 20 Mar 2014 \| Published: 31 Aug 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Channel Management \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM

Email Deliverability: Getting to Your Customer’s Inbox sponsored by Teradata WHITE PAPER: This eBook provides informative statistics and practical tips for ensuring that the messages being sent by your business actually make it to your subscribers' inboxes. Posted: 13 Feb 2015 \| Published: 13 Feb 2015 TOPICS: CRM \| Email Marketing \| Marketing \| Marketing Literature \| Sales \| Sales and Marketing Software

3 Pillars of Customer Experience in Today's Connected World sponsored by Salesforce.com WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection. Posted: 19 Jan 2015 \| Published: 19 Jan 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

Deliver a superior experience: Application Transformation Solutions sponsored by Hewlett-Packard Enterprise WHITE PAPER: This brief resource introduces a holistic approach to enterprise applications that can help you bridge the gap between the old and the new to deliver the strong, positive experiences that users are looking for. Posted: 07 Feb 2014 \| Published: 31 May 2013 TOPICS: Application Development \| Application Infrastructure \| Application Integration \| Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Applications Management Services \| Applications Management Software \| Applications Software \| CRM \| Customer Satisfaction \| Enterprise Applications Software \| User Experience

Content Marketing Essentials: Reach Customers Without Breaking Budgets sponsored by Marketo WHITE PAPER: This white paper considers 7 content marketing essentials to deliver quality messages without destroying your budget. Access to now see what your enterprise can do to spike lead generation with the right marketing message. Posted: 28 Jan 2015 \| Published: 28 Jan 2015 TOPICS: CRM \| CRM Best Practices \| Marketing \| Marketing Literature

SYSPRO Espresso - Mobile Solution sponsored by Syspro WHITE PAPER: This white paper introduces a mobile application platform that gives you the power to manage your business at any time, from any location, and on any popular mobile device. Posted: 10 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Applications Management \| Applications Software \| CRM \| Customer Support Software \| Manufacturing \| Manufacturing Software \| Manufacturing Systems \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Smart Phones \| Supply Chain Management \| Supply Chains

A Quick-Start Guide to Deploy an SMS Strategy for Business sponsored by StrikeIron WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing. Posted: 05 Jun 2014 \| Published: 05 Jun 2014 TOPICS: CRM \| Customer Service \| Marketing \| Mobile CRM \| SMS

How to Give a Killer Presentation: Lessons from TED sponsored by Citrix Online Go To Meeting WHITE PAPER: In this article, TED's curator describes the process that TED uses to prepare speakers for their presentations- suggestions that are helpful for presentations in any setting. Posted: 04 Jun 2014 \| Published: 30 Jun 2013 TOPICS: Collaboration \| CRM \| CRM Best Practices \| CRM Software \| Presentation Rooms \| Presentation Software \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems \| Web Conferences \| Web Conferencing Services \| Web Conferencing Software \| Webcasts

Omni-Channel Customer Service Demands the Intelligent Contact Center sponsored by KANA WHITE PAPER: In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions Posted: 26 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software

Real-Time Insights to Forge Deeper Relationships with Your Customers sponsored by SAP WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers. Posted: 04 Jun 2014 \| Published: 04 Jun 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| SAP (Product)