WHITE PAPER - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: October 22, 2009 | Published: October 22, 2009


Topics:  Business Intelligence | Business Intelligence Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Financial Industry Organizations

WHITE PAPER - In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes.
Posted: June 5, 2009 | Published: May 1, 2008


Topics:  Balance Sheets | Business Intelligence | CFOs | Financial Industry Organizations | Financial Management | Financial Metrics | Financial Reporting | Financial Services | Financial Services Industry | Financial Systems | Risk Assessment | Risk Management | SAP (Product) | Sarbanes-Oxley Act of 2002 | Sarbanes-Oxley Compliance