WHITE PAPER - There have been many changes recently in computing architecture, from dedicated servers in the data center to virtualization and cloud computing, and this has new implications for data protection. Read this paper to find out how to address these security challenges.
Posted: March 18, 2010 | Published: January 1, 2010


Topics:  Application Infrastructure | Cloud Computing | Data Centers | Data Security | Database Security | Enterprise | Enterprise Applications Software | Firewall Management | Virtualization Security | VoIP

WHITE PAPER - This Needs Assessment compares and explores different options for responding to Avaya’s acquisition of Nortel, considering costs, logistics, and risks with each. Read this paper for due diligence tips so you can best assess your organization’s current infrastructure for VoIP-readiness and demo the latest technologies.
Posted: March 15, 2010 | Published: February 17, 2010


Topics:  Enterprise | Managed Security Services | Small Businesses | Systems Implementation | Systems Integration | Telecom Provisioning | VoIP

WHITE PAPER - The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
Posted: March 9, 2010 | Published: March 9, 2010


Topics:  PBX | Security Management | Security Threats | Voice Networking | VoIP | Vulnerability Assessments | Vulnerability Management

WHITE PAPER - This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation.
Posted: March 3, 2010 | Published: March 2, 2010


Topics:  Automatic Call Distribution Systems | Call Center Management | Call Center Services | Call Centers | Cloud Computing | Contact Center Management | Contact Center Workforce Management | Contact Centers | CTI (Computer Telephony Integration) | Telephony Systems | VoIP

WEBCAST - Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration.
Posted: February 22, 2010 | Premiered: February 22, 2010


Topics:  Collaboration | Globalization | IP Networks | Telephony Services | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | VoIP

WHITE PAPER - This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
Posted: February 17, 2010 | Published: February 17, 2010


Topics:  Business Process Management | Business Processes | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Customer Service | Customer Service Best Practices | VoIP

PODCAST - In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
Posted: February 15, 2010 | Premiered: February 15, 2010


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Best Practices | CRM Hosting | VoIP

WEBCAST - This webcast is an overview of Microsoft Unified Communications. Unified Communications can help you to collaborate with your coworkers, partners, and customers more effectively, setting up the environment for a "people-ready business."
Posted: February 9, 2010 | Premiered: February 9, 2010


Topics:  Collaborative Applications Software | Instant Messaging Software | Telephony Systems | Unified Messaging | Unified Messaging Systems | Videoconferencing Software | VoIP | Windows Vista | Windows XP

WHITE PAPER - Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: February 8, 2010 | Published: January 22, 2009


Topics:  Communications Networks | Communications Systems | Network Convergence | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - Communications as a service (CaaS) is a hot new market that promises to grow quickly. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service provider as a multi-tenant infrastructure. Read the white paper for more information on Communications as a service.
Posted: February 8, 2010 | Published: February 8, 2010


Topics:  Cloud Computing | Communications Networks | Communications Systems | Data Center Management | Data Centers | VoIP

TRIAL SOFTWARE - WhatsUp Gold enables Network Managers with the ability to maintain and troubleshoot the existing network, ensure business critical application availability, resolve user helpdesk tickets and evaluate, test and roll out new applications and services. Download this 30 day free trial!
Posted: January 20, 2010 | Published: January 20, 2010


Topics:  Application Monitoring | Applications Management | Configuration Management | Network Applications Software | Network Management | Network Monitoring | Networking | VoIP

TRIAL SOFTWARE - Identifying and pinpointing issues with bandwidth, network and application performance, and connectivity can be challenging in today’s corporate networks. The cost of network downtime can add up quickly.
Posted: January 14, 2010 | Published: January 4, 2010


Topics:  Application Performance Management Software | Bandwidth Management | Data Centers | Downtime | Network Management | Network Management Software | Network Monitoring Software | VoIP

PRODUCT OVERVIEW - Today's corporate networks are under increasing pressure to support growing quantities and types of traffic and thwart the associated threats. You need a solution that handles both inbound and outbound traffic flows with the velocity and security to ensure a productive work environment. Read on to learn more about network security management.
Posted: January 13, 2010 | Published: January 13, 2010


Topics:  Firewall Appliances | Firewall Management | IP Networks | Network Convergence | Network Security | Voice Networking | VoIP

PRODUCT OVERVIEW - Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.
Posted: January 13, 2010 | Published: January 13, 2010


Topics:  Converged Networks | Firewall Appliances | Firewall Management | IP Networks | Network Convergence | Network Security | VoIP | WAN | WAN Hardware

WHITE PAPER - Whether you are a small business installing your first phone system or a larger organization replacing an existing PBX system, VoIP will change the way you manage and protect your network. Read this paper to take a deeper look at some of the changes you can expect.
Posted: January 13, 2010 | Published: October 13, 2009


Topics:  Converged Networks | Firewall Management | Firewall Server Software | Network Convergence | Network Security Software | Personal Firewall Software | Unified Messaging | VoIP