WHITE PAPER -
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.
Posted: November 30, 2009 | Published: November 30, 2009
CASE STUDY -
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
Posted: November 25, 2009 | Published: August 19, 2009
ANALYST BRIEF -
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.
Posted: November 25, 2009 | Published: November 24, 2009
WHITE PAPER -
Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
Posted: November 25, 2009 | Published: November 24, 2009
WHITE PAPER -
Companies do not always know what technologies or processes exist that can help them achieve their desired improvements. Read this paper to learn how Catalyst Logistics Assessment for SAP, makes it easy and affordable to identify specific areas where they can improve.
Posted: November 12, 2009 | Published: November 12, 2009
WEBCAST -
In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
Posted: November 4, 2009 | Premiered: November 4, 2009
WHITE PAPER -
This paper looks at ways in which an integrated information technology solution can help you keep on top of your chosen markets and sustain growth.
Posted: October 29, 2009 | Published: April 1, 2008
WHITE PAPER -
This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy.
Posted: October 27, 2009 | Published: October 27, 2009
CASE STUDY -
Headquartered in Stockholm, Sweden, Scandinavian Airlines (SAS) is the largest airline in Scandinavia. SAS need to provide better business intelligence reporting and improved adhoc analysis capabilities by providing real time data access while reducing costs.
Posted: October 27, 2009 | Published: October 27, 2009
WHITE PAPER -
Maintain operational efficiency while cutting supply chain costs with new approaches, technologies, and methodologies. Third party logistics providers, radio frequency identification rentals, and attribute-based demand planning can help you reduce supply chain costs and boost customer satisfaction.
Posted: October 26, 2009 | Published: August 7, 2009
WHITE PAPER -
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
Posted: October 23, 2009 | Published: October 23, 2009
WHITE PAPER -
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 23, 2009 | Published: October 23, 2009
WHITE PAPER -
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
Posted: October 23, 2009 | Published: October 23, 2009
WHITE PAPER -
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
Posted: October 22, 2009 | Published: October 22, 2009
WHITE PAPER -
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
Posted: October 22, 2009 | Published: October 22, 2009
MORE SPECIFIC TOPICS:
WHITE PAPER -
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.
WEBCAST -
In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
