WHITE PAPER - In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  Capacity Planning | Configuration Management | Help Desk Management | High Availability | IT Infrastructure | IT Service Management | Mobile Device Management | Mobile Workers | Service Level Management | User Needs Assessments

EGUIDE - As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations.
Posted: October 8, 2009 | Published: October 7, 2009


Topics:  Mobile Workers | Remote Computing | Remote Network Management | Remote Offices | Security Management | Security Systems | WAN

WEBCAST - As an IT Professional, it's a priority to centralize data to make it more available, redundant and secure; but, at the same time, you've got to meet the needs of increasingly demanding remote users. Join this webcast now to hear from industry experts on how you can overcome these challenges with the 5 golden rules for branch collaboration.
Posted: October 1, 2009 | Premiered: October 1, 2009


Topics:  Application Deployment | Application Performance Management | Mobile Workers | Network Management | Remote Computing | Remote Users | ROBO | Telecommuting

CASE STUDY - Read this brief case study to learn how Toshiba France implemented Webroot's Web security service and realized several benefits, including enhanced archiving and significant cost savings.
Posted: October 1, 2009 | Published: September 3, 2009


Topics:  Cloud Computing | Malware | Mobile Device Management | Mobile Workers | Remote Network Management | Security Threats | Software as a Service | Web Services

CASE STUDY - This case study looks at Media General a large regional communications company with over four dozen TV stations and newspapers plus an extensive online service. With the rapidly growing demand for online services and the changing online environment Media General turned to Dell for solutions.
Posted: September 24, 2009 | Published: February 1, 2008


Topics:  Broadband Equipment | Broadband Telecommunications Services | Broadband Wireless Networks | Desktop Management | Mobile Device Management | Mobile Workers | Server Management | Workstations

CASE STUDY - Read this case study to see how Dell’s Precision mobile workstation enabled TurboSquid, a 3D media company, to leverage their product and focus on the work and not the hardware.
Posted: September 24, 2009 | Published: February 1, 2009


Topics:  Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Mobile Workers | Remote Users | Sales Representatives | Television Services | Video Services | Workstations

CASE STUDY - In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service.
Posted: September 18, 2009 | Published: September 17, 2009


Topics:  Business Process Automation Software | Business Process Management Software | Business Processes | Handheld Devices | Inventory Management | Mobile Workers | Warehouse Management | Warehouse Management Software | Warehouses

CASE STUDY - The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Call Center Software | CRM | Customer Satisfaction | Mobile Device Management | Mobile Workers | Remote Control Software | Remote Support Services | Smart Phones | Wireless Computing

WHITE PAPER - This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  Help Desk Management | Help Desk Management Services | Mobile Device Management | Mobile Workers | Remote Support Services | Remote Users | Workforce Management Software

WHITE PAPER - This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
Posted: September 16, 2009 | Published: September 16, 2009


Topics:  CFOs | CRM Best Practices | Customer Service Best Practices | Help Desk Management Services | Mobile CRM | Mobile Device Management | Mobile Workers | Remote Control Software | Smart Phones | TCO | Wireless Computing

WHITE PAPER - This paper will discuss why common practices for protecting the Blackberry environment are not the most effective, and how Marathon's everRun® software works as the better solution for achieving high availability for both physical and virtual environments.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  Data Security | Disaster Recovery | Email Management | Email Security | High Availability | Mobile Device Management | Mobile Workers | Wireless Messaging Security

WEBCAST - In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  Collaboration | CRM | CRM Software | Mobile CRM | Mobile Workers | Productivity

TRIAL SOFTWARE - Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Posted: September 8, 2009 | Published: September 8, 2009


Topics:  Help Desk Management | IT Management | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Network Management | Remote Computing | Remote Network Management | Remote Support Services | Wireless Computing

WHITE PAPER - Read this brief paper to learn about the security risks of mobility and what CDW has to offer.
Posted: September 8, 2009 | Published: November 4, 2008


Topics:  Data Loss Prevention (DLP) | Encryption Standards | Firewall Management | Intrusion Detection | Intrusion Prevention | Mobile Device Management | Mobile Workers | Security Management | VPN

WHITE PAPER - Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
Posted: August 27, 2009 | Published: August 27, 2009


Topics:  Communications Software | Communications Systems | Mobile Workers | Network Management | Server Software | Unified Messaging | Unified Messaging Systems | Workforce Management Software